Practice: DermaCare and Family Health at Shellharbour
Location: 102 Shellharbour Road, Warilla NSW 2506
About DermaCare and Family Health at Shellharbour
DermaCare and Family Health at Shellharbour is a brand-new, community-focused general practice established in the vibrant Shellharbour area. We are committed to filling a vital healthcare need following the previous centre’s closure.
Our mission is to provide accessible, high-quality and patient-centred medical care, including bulk billing for Medicare-eligible patients. We believe in building lasting relationships with our patients and fostering a welcoming and supportive environment.
The Role
We are seeking a highly organised, compassionate and professional Medical Receptionist to be the first point of contact for our patients. You will play a crucial role in ensuring the smooth and efficient operation of our front desk while contributing to a positive patient experience.
Key Responsibilities
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage patient appointments, including scheduling, rescheduling and confirmations.
- Handle incoming and outgoing calls, emails and faxes efficiently.
- Manage patient registrations, update demographics and ensure accurate data entry.
- Process patient billings, Medicare claims and private health fund payments in a mixed-billing environment.
- Maintain patient confidentiality and ensure compliance with privacy regulations.
- Assist with general administrative tasks, including incoming mail and maintaining a tidy reception and waiting area.
- Liaise with doctors, nurses, allied health professionals and pathology services.
- Manage medical records and recall systems.
Key Requirements and Qualifications
- Previous experience in a medical reception or administrative role, preferably within a general practice setting.
- Proficiency with medical practice software such as Best Practice.
- Strong understanding of Medicare billing practices and patient rebate processes.
- Excellent verbal and written communication skills.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- A high level of attention to detail and accuracy.
- Demonstrated ability to handle confidential information with discretion.
Desirable Attributes
- Familiarity with the local community.
- Experience in bulk-billing and mixed-billing environments.
- First Aid certification.
What We Offer
- The opportunity to be part of a new, growing and community-focused medical practice.
- A supportive and collaborative work environment.
- Competitive remuneration based on experience.
- Modern technology within the practice.
- Opportunities for professional development.
How to Apply
Please submit your resume and a cover letter addressing the key requirements using the application form below, or email info@dermacareandfamilyhealth.com.au. Applications will remain open until the position is filled. Only shortlisted candidates will be contacted.