BridgeWays Support Coordination
BridgeWays
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BridgeWays Support Coordination

Support that is customised to your needs

Bridgeways Support Coordination’s mission is to provide you timely, personalised and efficient support in your NDIS journey.

As Independent Support Coordinators we prioritise your choices.

We assist you in understanding and using your NDIS plan to pursue your goals. We connect you with suitable NDIS providers, community, mainstream and other government agencies.

Whether you are starting your NDIS journey or looking to improve outcomes, we will be your partners to build your confidence and skills to use and coordinate your supports.

Get Support Our Services
Registered NDIS Provider
Support Connection
Support Coordination
Specialist Support Coordination
Psychosocial Recovery Coach
Appointments - Face to Face or remote
Our Story

About BridgeWays

Bridgeways is a NDIS registered organisation that provides Support Coordination.

At Bridgeways, our mission began with a single, powerful belief: that every person with a disability deserves the confidence and clarity to make choices about their own life. Fuelled by a passion for compassionate, high-quality care and guided by grit and resilience, we founded Bridgeways in 2025—to empower, inspire, and walk alongside people as they create their own path.

We will help you with different things depending on which level of support coordination you need and what your goals, needs and circumstances are.

10+ years

Disability sector experience

Finance expertise

Budget confidence & plan management

Team working together
Meet the Team

Meet the Team

Led by Monika Sondhi, the team is passionate about empowering NDIS participants through person-centred, high-quality, and innovative support. With over ten years of experience in the disability sector and lived experience, we specialise in coordinating complex supports, navigating NDIS pathways, and collaborating across diverse stakeholders.

Monika has successfully mentored National Support Coordination teams and her strong background in finance supports participants to confidently manage their individualised budgets and make informed decisions aligned with their goals.

My relationship-based approach ensures I work closely with individuals, families and support networks to design tailored supports, address barriers and build capacity for greater confidence and independence.

With a strong finance background, I support participants confidently manage their individualised budgets and make informed decisions that support their goals.

Team Focus

  • Person-centred, high-quality support.
  • Complex coordination and pathway navigation.
  • Collaborative stakeholder engagement.
  • Budget confidence and informed decisions.
BridgeWays Support Coordination team
Our Values

Why families choose BridgeWays

The principles that guide every interaction and decision in your support journey.

Collaboration

Your choices, experience and voice guide every decision because best outcomes come from true partnership.

Nothing for you without you

Compassion

We listen and understand your experiences. We build confidence and skills using strengths based and trauma informed practices.

Kindness in action

Inclusion

We create safe, accessible and culturally responsive supports.

Belonging without Barriers

Innovative

We embrace new ideas and better ways of working to create practical, person-centred solutions.

Thinking outside of box

Integrity

We act with honesty and transparency, building trusted and reliable relationships.

We do what we say

Services

Serivces we offer

We help you make the most of your plan with practical, human support that fits your life and goals.

Support Connection

This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.

Support Connection

Support Coordination

This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

Support Coordination

Specialist Support Coordination

This support is designed for participants with intensive and complex support needs or have high-risk or complex environments. It is time-limited, short term and operates within a specialised framework to reduce barriers, respond to crises, addressing complexities and challenging circumstances.

Specialised Support coordination is customised and tailored to support during crises, significant transition, risk and challenging circumstances.

Specialist Support Coordination

Psychosocial Recovery Coach

This supports you with your recovery helping you live a purposeful and meaningful life.

Psychosocial Recovery Coach

Some of the things we do

Support Coordination in Action

Practical, person-centred support to help you navigate your plan and services with confidence.

Help you understand your NDIS plan

Help you understand your NDIS plan

  • Your support budgets and the kind of things you can use the funding for
  • How your funding is managed
  • What other requirements need to be met to access the funding
Plan and coordinate your supports

Plan and coordinate your supports

  • Design your supports to suit your needs
  • Work with multiple providers
  • Create a contingency plan
  • Coordinate community, government and NDIS funded supports
Connect you with supports and services

Connect you with supports and services

  • Help you choose right supports and services including support workers, therapists, social workers and advocates
  • Help you understand when you must choose NDIS registered providers and when you can choose unregistered providers
  • Help you organise quotations, assessments and follow ups with NDIS
Establish and maintain your supports

Establish and maintain your supports

  • Set up service agreements and service bookings and negotiate how your supports will be delivered
  • Help you understand what providers can and cannot charge
  • Help you resolve bottlenecks in service delivery
  • Change providers when things are not working for you
  • Supporting you with lodging a complaint to NDIS Commission
Coach, refine and reflect

Coach, refine and reflect

  • Build your confidence and skills to use NDIS systems and processes
  • Evaluate how well your current supports are working for you
  • Track how you are going with using your plan and pursuing your goals
  • Assist you to plan ahead for your plan review meeting
Report to the NDIA

Report to the NDIA

  • Explain implementation and utilisation of NDIS Funded Supports
  • Report on progress in achieving your goals
  • Progress in strengthening your social, community & economic participation through connections with broader systems of support
  • Outline barriers, risks or issues with implementing the plan & strategies identified to address them
  • Provide evidence that a crisis or complex service plan is in place
  • Provide clear evidence on future needs and recommendations
Capacity building for independence

Capacity building for independence

  • Explore different ways you can exercise your choice and control
  • Build your confidence and skills to navigate NDIS processes
  • Help you to understand NDIS guidelines and updates
Prepare for unexpected events

Prepare for unexpected events

  • Help you understand your circumstances and environment
  • Anticipate what might stop you from using your plan
  • Plan for changes like moving house, hospital admission
Crisis situations-plan, prevent, mitigate and act

Crisis situations-plan, prevent, mitigate and act

  • Assisting you to access right crisis services
  • Plan Variations and Plan Reassessments
  • Submit a change of circumstances to NDIA
Acting in your best interest

Acting in your best interest

  • Recommend services that would best suit your needs
  • Declare and avoid any real or perceived conflict of interest
  • Avoid engaging in, participating in, or promoting unethical practices

Plan Guidance

How Support Coordination gets included in a plan

Support Coordination is funded when it is considered “Reasonable and Necessary” to pursue your goals.

How Support Coordination gets included in a plan

  • Support Coordination is funded if considered “Reasonable and Necessary” to pursue your goals
  • It will consider what support you are already getting from your friends, family and community or government services
  • It is a fixed amount in your “Capacity Building” budget to help you use and understand your plan
  • If your plan states the level of support coordination funded, you can use only that level
  • If no level is stated, you can choose the level of support coordination that best suits your needs
  • This is generally a “Stated” Support which means you can not use this funding for any other purpose

If you have a NDIS plan in new pace system

The participant or (nominee) must endorse their Support Coordinator as “My Provider” by calling NDIS National Contact Centre or via “My NDIS Portal”. This endorsement authorises a service provider to deliver services under their Ndis Plans and ensures that the support coordinator is recognised and approved for payment.

Providing consent to your support coordinator

You must provide consent to your Support Coordinator for them to view funding component amounts in your NDIS Plan. They do not automatically see this information.

Endorsement Guide

How to endorse BridgeWays Support Coordination

Follow these simple steps to endorse BridgeWays as your Support Coordinator for your current NDIS plan.

Step 1: Gather Information

  • Your NDIS Number - [Your Number].
  • Your NDIS Plan Start Date- [Your NDIS Plan Start date].
  • Bridgeways NDIS Provider Registration Number – 4050089315

Step 2: Choose Your Method

  • Call NDIA National Contact Centre on 1800 800 110 and ask to endorse a provider.
  • Contact your Local Area Coordinator or NDIA Planner directly.

Step 3: What to Say (Script)

Hello, my name is [Your Name], I'm a NDIS participant (or nominee), and my NDIS number is [Your Number].

I'm calling to endorse a Support Coordinator for my current NDIS plan, which is on the new PACE system.

I'd like to endorse Bridgeways Support Coordination, Registration Number: 4050089315 as my Support Coordinator.

Please endorse them from the start date of my current plan, [Plan Start Date].

Can you please confirm the endorsement is complete?

How it works

Your journey, made simple

Four clear steps to getting the support you deserve.

01

Share your goals

We listen to what matters most to you and your support network.

02

Build your plan

We map the right services.

03

Coordinate supports

We manage communication and keep services aligned to outcomes.

04

Review and grow

Check-ins keep your plan flexible and future focused.

Testimonials

Hear from our community

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"BridgeWays helped us understand the plan and connect with services quickly. We finally feel supported and confident."

E

Emma R.

Participant

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"The team listened, explained everything clearly, and guided us through every step. We’re grateful for the care and patience."

R

Raj P.

Participant

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"Clear advice, quick responses, and a team that genuinely cares. BridgeWays made everything easier."

S

Sarah L.

Participant

Have Questions?

Common Questions & Answers

The 'my NDIS' provider portal is used exclusively for participants with plans managed under PACE, while the 'myplace' portal caters to those with previous system (PRODA) plans.
PACE is the NDIS’s new computer system used to create and manage plans. It gives participants more control, flexibility and transparency, featuring simplified funding categories, faster payments and removing the need for service bookings in favour of provider endorsements making it easier to manage funds
The plan will display in the “myNDIS” participant portal and app. The legacy PRODA system plans are still using the “myplace” portal.
Endorsement is the process whereby participants, their nominee, or guardian authorises a service provider to deliver services under their NDIS plan. This endorsement ensures that providers are recognised and approved for payment in PACE Plans.
For plan-managed participants, as long as the plan manager is endorsed, payments will proceed as usual. Agency-managed participants must ensure all providers are endorsed to avoid payment issues. Self-managed participants have the flexibility of not needing endorsements.
Participants need to endorse a provider in the new PACE system when they sign up for the first time, start a new plan, change providers, or renew their existing plan. Without this, services and payments might be delayed. Certain providers will not get paid at all if they are not endorsed.
No, they will need your specific consent for them to view funding amounts
A funding period is the time within your NDIS Plan when your NDIS money is available to spend. Funding periods are introduced to help participants manage their funding by providing access to regular,manageable amounts over time rather than all at once.
Support Coordination funding is a fixed amount. How it is used must align with your plan goals and NDIS rules.
STATED support in your plan means that funding can be used only for the STATED purpose and cannot be used for other supports
If your needs change, you can discuss this with your Support Coordinator and request a plan reassessment or review.
Support Coordination is charged in blocks of time. This covers face-to-face support, like meetings and calls, as well as other tasks such as contacting service providers, making referrals, preparing NDIA reports, and researching to help you reach your goals.
Still have questions? Contact us.
Get in Touch

Ready to get started?

Tell us what you need—our coordinators will respond quickly.

Call Us

0424057433

Email Us

admin@bridgewayssc.com.au